Some Android devices experience problems when accepting zMailCloud’s SSL certificate when setting up accounts as Exchange/ActiveSync.
You can install zMailCloud’s certificate on your device by downloading and clicking on the certificate at https://yourcustomname.zmailcloud.com/ (on your computer’s web browser (Firefox recommended) > More Info. > Security > View Certificate > Details > Export. Once that’s exported you can install our certificate on your device by plugging it into your computer & following these steps:
1.Place certificate file onto the sdcard/download folder.
2. Go to Settings -> Security & Privacy -> Install from SD Card & try setting up your zMailCloud account as an Exchange/ActiveSync account once more on your device.
If you have any questions or need assistance, please submit a ticket.