I’m having trouble logging into my account

If you are experiencing problems logging into your zMailCloud account or receive a message that your username or password is incorrect, or authentication failed message please check the following:

  • Verify server address

Customers with custom addresses, please make sure to use your custom domain address, such as

  • Check password

Passwords in zMailCloud are case sensitive.  Please make sure you do not have caps lock on or have mistyped your password.

If you continue to have problems logging into your account, please contact your Administrator who can perform a password reset for your account or contact our help desk through the Customer Center, AIM chat at, or by phone at 1-888-962-4525 (888-zMailCloud).


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