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Outlook IMAP Setup

Setting up your Zimbra Account as an IMAP account in Microsoft Outlook

Please Note: These instructions will only synchronize email to Outlook, not calendars and contacts.  For calendar, contact, and shared folder sync, please see the following KB article:


To start, open Outlook and go to Tools > Account Settings > New Account and select Internet E-mail as the account type:

 

 Outlook_1.png

 

 Fill in the appropriate information and put a check in the box at the bottom to Manually Configure Server Settings:

 

 Outlook_2.png

 

Click Next.  Fill in the your name, email address and select IMAP as the account type.

 Incoming Mail Server: yourcustomaddress.zmailcloud.com

Outgoing Mail Server: yourcustomaddress.zmailcloud.com

*If you do not know your custom address, please ask your domain administrator or contact the help desk.

Enter your full email address for your User Name and your email password.  

 Outlook_3.png

 

 Before clicking Next, click on More Settings.  Then click the Outgoing Server Tab.  Select, My outgoing server requires authentication, and Use same settings as my incoming mail server:

Outlook_4.png

 

Now click on the Advanced tab.  For the Incoming server use port 993 and select SSL for the encryption method. For the Outgoing server (SMTP) use port 587 with Auto for the encryption method: (Note: Outlook 2003 users may need to use port 587 as the outgoing port with SSL encryption).  Click OK when done making changes:

 Outlook_5.png

 

Click next, and Outlook will test that it can access your email and send messages. If both are successful then setup is complete. If it does not work, please review your settings. 

 

If you encounter a question:

 

1. Search our knowledgebase using the search field to your right here in the help desk,

2. Open a ticket using the link HERE

3. Please call us at 888-962-4525, x4,

4. chat with us at help@zmailcloud.com, or

5. E-mail us at support@zmailcloud.com

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